REFUND POLICY

Returns

Returns are accepted only,

  • If there is a mismatch in the Size/dimension with comparison to the ordered materials/products.
  • If Wrong materials/products/colors were sent from the ordered list of items
  • If tampered materials/products were received.
  • If Defective items/malfunctioning materials/products are received.
  • If Materials/products are missing as per the manufacturer's product manual (Valid only for products/ materials which are sold in package by the manufacturer along with a user manual)
  • Materials/products quality not matching with the manufacturer claims. (Note: In case, the materials need testing by third party agencies, all costs and effort to be borne by the buyer, including sending samples, testing charges and report collection)
  • If notified to us within 24 hours on receipt of the order to contact@liandsons.com

Replacements will be done within 3-7 days of time from receipt of goods at the vendor / manufacturer facility and solely depends upon the availability of the materials/products.

We will schedule the process of pickup on acceptance your request for returns from our vendors / manufacturers.

Please write us at contact@liandsons.com for replacements with your order-id, date of material receipt and reasons for replacement within 24 hours of receipt of materials / items.

Returns are NOT accepted if,

  • Material / Product is used and tampered after received.
  • Product is not installed according to user manual and results in damage / malfunctioning.
  • Not notified within 24 hours on receipt of delivery to contact@liandsons.com
  • No other materials / items will be exchanged for different materials/items.
  • Partial Returns / Leftovers are not accepted.

Cancellations

When cancellations are accepted?

  • Ordered materials are NOT in transit from the vendors / sellers / manufacturer.
  • Ordered materials/products are NOT customized to suit the buyer.
  • Shipment at buyer door steps cannot be cancelled for any reasons, other than mentioned in the returns above.

When cancellations are NOT accepted?

  • Ordered materials/products are imported by the vendors / sellers based on the buyer order.
  • Ordered materials/products are sourced by the vendors after buyer placing an order.
  • Ordered materials/products are custom built to suit your requirements and manufacturing is in progress.
  • Ordered materials/products are In-Transit